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Purpose Of The Module
This module is designed to show students what is important to assess the quality of healthcare being provided within a healthcare facility.  We will focus on the quality assurance process and explain how to build a quality assurance programme.

Course: Chm 102
Quality Assurance In Healthcare


  1. To introduce learners to the concepts and rationale of quality assurance
  2. To equip learners with appropriate techniques to design a well-structured QA process across all clinical specialisations
  1. To equip learners with appropriate skills to implement the SOPs as active tools in various clinical specializations for QA
  2. To equip learners with tools to identify and address key challenges in QA processes
  3. Equip learners with skills to interpret data, identify and evaluate reasons for poor/good performance, benchmark and suggest improvements to existing systems when necessary; and
  4. Identify, assess and monitor interfaces with other quality of care requirements



Upon successful completion of the unit learners should:

  1. Apply a structured process to effectively improve QA system for better results
  2. Set clear aims and SMART objectives relating to different QA methodologies
  3. Use participatory approaches in QA
  4. Apply practical approaches for communicating QA findings
  5. Apply knowledge and techniques used for the practical evaluation/simulation experience within the context of their health facilities and or organizations

Analyze and assess the role of QA in continuous improvement and set clear objectives for evaluating performance

Mode Of Delivery
Reading guide/assignment workbook
Online resources, including videos
Toolkit for assisting in action research

How To Strengthen Healthcare Provision
Source: Abridged from an article by Swanson RC, Bongiovanni A, Bradley E, Murugan V, Sundewall J, et al. (2010) Toward a Consensus on Guiding Principles for Health Systems Strengthening. PLoS Med 7(12); December 21, 2010.


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